Effective Date: August 20, 2026
At Kiumo, we respect your privacy and are committed to protecting the personal information of our customers and families who use our products and services.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, use our services, or interact with Kiumo.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with Kiumo.
1.1 Personal Information Provided by Customers
When you purchase products, create an account, contact customer service, or subscribe to our services, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
- Order history
- Customer service communication records
1.2 Payment Information
When you make a purchase, payment information may be processed through secure third-party payment providers.
Kiumo does not directly store complete payment card information.
Payment providers may collect and process:
- Credit/debit card details
- Payment transaction information
- Payment verification information
according to their own privacy policies.
1.3 Device and Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Cookies and similar technologies
This information helps us:
- Improve website performance
- Understand customer preferences
- Provide a better shopping experience
2. Information Related to Children's Products
Kiumo provides products designed for children, including:
- Baby products
- Children's learning devices
- Kids tablets
- Smart watches
- Educational products
We understand the importance of protecting children's privacy.
2.1 Children's Personal Information
Kiumo does not intentionally collect personal information directly from children without appropriate parental or guardian involvement.
When using children's smart devices or educational products, information may be provided by:
- Parents
- Legal guardians
- Authorized users
2.2 Smart Devices and Connected Products
Certain Kiumo products may require mobile applications or account registration.
Depending on product functions, information collected may include:
- Device information
- Account information
- Usage settings
- Device connection information
- Location-related information (for products with GPS functions)
- Learning progress data (for educational devices)
Such information is used only to:
- Enable product functions
- Provide customer support
- Improve product experience
- Maintain device security
2.3 Parental Control
Parents or guardians are encouraged to:
- Review device settings
- Manage children's accounts
- Control permissions
- Monitor connected applications
Parents may contact us to request:
- Access to collected information
- Correction of information
- Deletion of account data
3. How We Use Your Information
Kiumo may use collected information for the following purposes:
Order Fulfillment
Including:
- Processing purchases
- Shipping products
- Providing delivery updates
- Handling returns and refunds
Customer Support
Including:
- Responding to inquiries
- Providing technical assistance
- Processing warranty requests
- Resolving product issues
Website Improvement
Including:
- Improving website functionality
- Analyzing customer behavior
- Developing better products and services
Marketing Communication
With your permission, we may send:
- New product announcements
- Promotional offers
- Parenting lifestyle content
- Special campaigns
You may unsubscribe from marketing communications at any time.
4. Cookies and Tracking Technologies
Kiumo uses cookies and similar technologies to improve your online experience.
Cookies may help us:
- Remember shopping preferences
- Analyze website traffic
- Provide personalized recommendations
- Measure advertising performance
You can manage cookie preferences through your browser settings.
Disabling cookies may affect certain website functions.
5. Sharing Your Information
Kiumo does not sell or rent your personal information.
We may share information only with trusted partners when necessary, including:
Logistics Providers
For:
- Order delivery
- Shipment tracking
- Delivery confirmation
Payment Providers
For:
- Payment processing
- Fraud prevention
- Transaction security
Technology Service Providers
Including:
- Website hosting providers
- Analytics providers
- Customer service platforms
These partners are required to handle your information securely.
6. Data Security
Kiumo takes reasonable technical and organizational measures to protect personal information.
We use:
- Secure website connections
- Access control systems
- Data protection procedures
- Trusted service providers
However, no online transmission method can guarantee absolute security.
7. International Data Transfer
As a global brand serving customers across Southeast Asia, your information may be processed or stored in different countries depending on:
- Service providers
- Payment platforms
- Logistics partners
- Technology infrastructure
We take reasonable steps to ensure your information receives appropriate protection.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal data
- Withdraw marketing consent
- Object to certain data processing activities
To submit a request, please contact:
Email:
[Customer Service Email]
9. Data Retention
Kiumo retains personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal requirements
- Resolve disputes
When information is no longer required, we will securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Kiumo is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
Kiumo may update this Privacy Policy from time to time.
When changes occur:
- The updated version will be published on this page
- The effective date will be updated accordingly
We encourage customers to review this Privacy Policy periodically.