Effective Date: August 20, 2026
At Kiumo, we understand that families value safe, reliable, and timely delivery.
We are committed to providing a convenient shopping experience for parents and customers across Southeast Asia.
This Shipping Policy explains our delivery methods, estimated delivery times, shipping fees, and related information.
1. Shipping Coverage
Kiumo currently provides delivery services to customers across Southeast Asia, including:
- Malaysia
- Singapore
- Indonesia
- Philippines
- Thailand
- Vietnam
- Brunei
- Cambodia
- Laos
- Other supported regions
Shipping availability may vary depending on:
- Product category
- Delivery address
- Local courier availability
- Import regulations
2. Order Processing Time
All orders are carefully checked and prepared before shipment.
Standard Products
Including:
- Baby products
- Toys
- Daily childcare products
- Accessories
Processing time:
1–2 business days
Electronic Products
Including:
- Kids learning tablets
- Smart watches
- Educational devices
Processing time:
2–4 business days
Additional time may be required for:
- Product quality inspection
- Firmware testing
- Packaging protection
Orders placed during weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
Delivery times are calculated after your order has been shipped.
| Country / Region | Estimated Delivery Time |
|---|---|
| Malaysia | 3–7 Business Days |
| Singapore | 3–7 Business Days |
| Thailand | 5–9 Business Days |
| Vietnam | 5–10 Business Days |
| Philippines | 5–12 Business Days |
| Indonesia | 5–12 Business Days |
| Brunei | 5–12 Business Days |
| Cambodia | 7–15 Business Days |
| Laos | 7–15 Business Days |
For remote areas, islands, or rural locations, delivery may require an additional:
3–5 business days
4. Shipping Fees
Shipping fees are calculated based on:
- Destination country
- Package size
- Product category
- Shipping method
The final shipping fee will be displayed during checkout before payment confirmation.
Standard Shipping Fee Reference
Malaysia
| Order Value | Shipping Fee |
|---|---|
| Below RM100 | RM8.90 |
| RM100 and above | Free Shipping |
Singapore
| Order Value | Shipping Fee |
|---|---|
| Below SGD50 | SGD5.90 |
| SGD50 and above | Free Shipping |
Indonesia
| Order Value | Shipping Fee |
|---|---|
| Below IDR500,000 | IDR35,000 |
| IDR500,000 and above | Free Shipping |
Philippines
| Order Value | Shipping Fee |
|---|---|
| Below PHP1,500 | PHP150 |
| PHP1,500 and above | Free Shipping |
Thailand / Vietnam / Other Southeast Asia Countries
| Region | Estimated Shipping Fee |
|---|---|
| Thailand | THB150–250 |
| Vietnam | VND50,000–90,000 |
| Other SEA Countries | USD5–12 |
Free shipping campaigns may be offered during promotional periods.
5. Shipping Methods
Kiumo works with trusted logistics partners to provide reliable delivery services.
Depending on your location, orders may be delivered through:
- Local courier partners
- Cross-border logistics providers
- Express delivery services
Available courier partners may include:
- J&T Express
- Ninja Van
- Flash Express
- Shopee Express
- DHL
- Other local delivery partners
6. Tracking Your Order
Once your order has been shipped, customers will receive:
- Shipping confirmation email
- Tracking number
- Delivery updates
Tracking information usually becomes available within:
24–48 hours after shipment
You may track your order through:
[Insert Tracking Page Link]
7. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Customs inspection
- Weather conditions
- Public holidays
- Courier service interruptions
- Incorrect delivery information
Kiumo is not responsible for delays caused by circumstances beyond our control.
8. Customs Duties & Import Taxes
For international shipments, customers may be responsible for:
- Import duties
- Local taxes
- Customs clearance fees
These charges vary depending on the destination country's regulations.
Kiumo does not control or collect these charges.
9. Address Information
Customers are responsible for providing accurate delivery information.
Please ensure your:
- Name
- Phone number
- Address
- Postal code
are correct before completing your order.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply.
10. Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transportation, please contact Kiumo Customer Support within:
7 days after delivery confirmation
Please provide:
- Order number
- Photos/videos of the package
- Description of the issue
Our team will investigate and provide appropriate assistance.
Kiumo Delivery Promise
At Kiumo, we believe every family deserves a smooth and reliable shopping experience.
From baby essentials to children's learning products, we work with trusted logistics partners to ensure your products arrive safely and efficiently.