Effective Date: August 20, 2026
At Kiumo, we want every family to have a safe and satisfying shopping experience.
If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, our customer support team is here to assist you.
This Return & Exchange Policy explains the conditions, process, and requirements for requesting a return or exchange.
1. Return & Exchange Period
Customers may request a return or exchange within:
30 calendar days after receiving the order
To be eligible, customers must contact Kiumo within the return period and provide:
- Order number
- Customer information
- Reason for return/exchange
- Photos or videos of the product condition (if required)
Requests submitted after this period may not be accepted.
2. Eligibility for Return or Exchange
Products may be eligible for return or exchange if:
Product Defects
Including:
- Manufacturing defects
- Product malfunction
- Missing essential components
- Quality issues affecting normal use
Incorrect Items Received
Including:
- Wrong product
- Wrong size/model
- Incorrect quantity
Damaged During Delivery
Including:
- Broken packaging
- Damaged product caused during transportation
Customers should contact Kiumo within:
7 days after delivery
and provide supporting photos/videos.
3. Product Conditions for Returns
Returned products must meet the following requirements:
- Unused condition
- Original packaging included
- All accessories included
- Product labels and manuals included
- No signs of damage or misuse
Products that are:
- Used
- Washed
- Damaged by customers
- Missing accessories
may not qualify for return.
4. Baby & Children's Product Return Policy
Due to hygiene and safety considerations, certain products have special return conditions.
The following products may only be returned if unopened and unused:
- Feeding products
- Baby care products
- Personal hygiene items
- Products with direct contact with food or skin
Once opened or used, these products may not be eligible for return unless there is a confirmed quality issue.
5. Electronic Product Return Policy
For children's electronic products, including:
- Kids tablets
- Smart watches
- Educational devices
- Digital learning products
customers must contact Kiumo support before returning the product.
Possible issues covered:
- Device cannot power on
- Hardware malfunction
- Missing accessories
- Manufacturing defects
Customers may be required to provide:
- Product photos
- Videos showing the issue
- Device information
- Order details
Electronic Products Exclusions
Returns or exchanges do not cover:
- Physical damage
- Broken screens caused by impact
- Water damage caused by improper use
- Unauthorized repair
- Software modification
- Lost accessories
- Damage caused by incorrect operation
6. Exchange Policy
Kiumo supports product exchanges in the following situations:
Exchange Accepted:
✔ Wrong product received
✔ Manufacturing defect
✔ Damaged product upon arrival
✔ Missing components
Exchange Not Accepted:
✘ Customer changes preference
✘ Product color preference change
✘ Incorrect product selection by customer
✘ Used products without quality issues
Exchange availability depends on product inventory.
If the replacement product is unavailable, Kiumo may provide:
- Refund
- Store credit
- Alternative product solution
7. Return Shipping Costs
Return shipping responsibility depends on the reason for return.
| Situation | Return Shipping Responsibility |
|---|---|
| Defective product | Kiumo covers return shipping |
| Wrong item shipped | Kiumo covers return shipping |
| Product damaged during delivery | Kiumo covers return shipping |
| Customer changed mind | Customer covers return shipping |
| Incorrect address provided | Customer covers return shipping |
| Product no longer needed | Customer covers return shipping |
8. Return Process
To request a return or exchange:
Step 1
Contact Kiumo Customer Support:
Email:
[Support Email]
Provide:
- Order number
- Product information
- Reason for request
- Photos/videos if applicable
Step 2
Wait for return approval.
Customers should not send products back before receiving confirmation from Kiumo.
Step 3
Ship the approved return package according to the provided instructions.
Step 4
Kiumo will inspect the returned product after receiving it.
Inspection period:
3–7 business days
9. Refund Policy
Once your return has been approved:
Refund processing time:
5–10 business days
Refunds will be issued through:
- Original payment method
- Bank transfer
- Other available payment methods
depending on payment provider availability.
10. Partial Refund Conditions
In certain situations, only partial refunds may be provided.
Examples:
- Product shows signs of use
- Missing accessories
- Damaged packaging
- Product condition differs from original shipment
The refund amount will be determined after product inspection.
11. Order Cancellation
Customers may request order cancellation before shipment.
Once an order has been shipped:
- Cancellation may no longer be possible
- Customers may request a return according to this policy
12. Final Sale Products
Certain products may be marked as:
- Clearance items
- Promotional items
- Limited-time offers
Final sale products may not be eligible for return unless there is a confirmed product defect.
13. Contact Us
For return or exchange requests, please contact:
Kiumo Customer Support
Email:
hello@kiumo.store
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM
Kiumo Customer Commitment
At Kiumo, we carefully select products designed for families and children's everyday needs.
We are committed to providing:
- Reliable products
- Transparent service
- Responsive customer support
Your trust and satisfaction remain our priority.